FAQ
FAQ
General Information
Q1: What types of appliances do you sell? A1: Direct Appliance Source offers a wide range of appliances, including refrigerators, dishwashers, stoves, ovens, washers, dryers, and more from top brands.
Q2: Where are you located? A2: We are an online store, providing convenient shopping and delivery services across the country. You can browse our full selection on our website.
Q3: How can I contact customer service? A3: You can contact our customer service team via phone at 1-844-522-0726, email at support@directappliancesource.com, or through the live chat feature on our website.
Ordering and Payment
Q4: How do I place an order? A4: To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q5: What payment methods do you accept? A5: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through our partner, Affirm.
Q6: Can I track my order? A6: Yes, once your order is processed, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's tracking system.
Shipping and Delivery
Q7: Do you offer free shipping? A7: We offer free standard shipping on all of our orders. Please check our Shipping Policy page for details and any exceptions.
Q8: How long will it take for my order to arrive? A8: Delivery times vary depending on your location and the item ordered. Typically, standard shipping takes 5-7 business days. Expedited shipping options are also available at checkout.
Q9: Do you offer installation services? A9: Yes, we offer professional installation services for an additional fee. You can select this option during the checkout process.
Returns and Exchanges
Q10: What is your return policy? A10: We offer a 30-day return policy for most items. The product must be in its original condition and packaging. Please visit our Return Policy page for more details.
Q11: How do I return an item? A11: To return an item, contact our customer service team to initiate the return process. They will provide you with a return authorization number and instructions on how to send the item back.
Q12: Can I exchange an item? A12: Yes, exchanges are allowed within 30 days of purchase. Please contact customer service to arrange the exchange.
Product Support and Warranty
Q13: Do your appliances come with a warranty? A13: Yes, all our appliances come with a manufacturer’s warranty. The length and terms of the warranty vary by product and brand. Please refer to the product description for specific warranty information.
Q14: How do I get a product repaired? A14: If your appliance is still under warranty, contact our customer service team for assistance. They will guide you through the repair process. For out-of-warranty repairs, we can recommend authorized service centers.
Q15: Where can I find user manuals and product documentation? A15: User manuals and product documentation are available on our website under the product details section. You can also request a copy from our customer service team.
Promotions and Discounts
Q16: Do you offer any promotions or discounts? A16: Yes, we frequently offer promotions and discounts on various products. Sign up for our newsletter to stay updated on the latest deals and special offers.
Q17: Can I use multiple discount codes on a single purchase? A17: Typically, only one discount code can be applied per order. Please check the terms and conditions of the promotion for more details.
Additional Services
Q18: Do you offer bulk purchase discounts? A18: Yes, we offer discounts for bulk purchases. Please contact our sales team for more information and to receive a custom quote.
Q19: Do you offer appliance recycling services? A19: Yes, we offer appliance recycling services for a nominal fee. Select this option during checkout or contact customer service for more details.
Q20: How can I stay updated on new products and promotions? A20: Subscribe to our newsletter and follow us on social media to receive the latest updates on new products, promotions, and exclusive offers.
For any further questions or assistance, please feel free to contact our customer service team. Thank you for choosing Direct Appliance Source!